Project Settings

Within the Real Signature project settings, you’ll find three main tabs:

This tab controls the core settings for how the signature functionality behaves within your project. It includes:

Switches:

Display signature canvas on portal:
Enable to display the signature canvas on the customer portal when creating requests.
Signature as mandatory while creating requests:
When enabled, users must provide a signature before submitting a request. A warning is shown if the signature is missing.
Display signature canvas for anonymous user:
Allows non-logged-in users to view and submit a signature on the customer portal.
Name as Mandatory:
Requires the signer to enter their full name along with the signature.
Show Application by Default:
Automatically displays the Real Signature app panel when viewing an issue after it’s created

Controls whether the signature canvas appears during internal issue creation (i.e., when agents create requests from within Jira).

Options:

Disabled – The signature canvas is not shown during internal request creation.
Enabled for all request types – The signature canvas is shown for all request types when created internally.
Enabled for selected request types – Displays the canvas only for selected request types.

When the third option is selected:

Signature Canvas Mode:
Appears to let you choose how the signature should be captured (e.g., draw, type, or both).
Select request types:
A multi-select dropdown appears, allowing you to choose specific request types where the signature canvas should be shown.

Automation Configuration:

Automation URL:
An input field where a web trigger URL is generated to integrate with Jira Automation rules.
Copy Web Trigger URL:
A button to easily copy the generated URL for use in your automation configuration.
Secret Key:
A secret key used for securing your automation integration.

This tab manages the settings for how issue data, signatures, and additional fields appear in exported PDF files.

Options:

Project Logo Upload:
Upload a logo image to be displayed in the header of exported PDFs.
Footer:
Define custom footer text to be added to the bottom of each exported PDF.
Add Custom Fields for PDF Export:
Select additional Jira custom fields to include in the exported PDF document.

Options:

Add Custom Fields for Mobile:
Choose which Jira custom fields should be made available within the Real Signature mobile app interface.
Add Filter for Project:
Apply specific issue filters to control which issues are visible within the mobile application environment for this project.
Looking for mobile app instructions?
Clicking this link will redirect you to the comprehensive Real Signature Mobile Application Guide, covering setup, usage, and troubleshooting for the mobile app experience.