Project Settings
Enabled for project(tick)
Maximum attachment size10000

Project Email Template
Subject
${issue.key} ${issue.summary}
CODE
HTML
<div class="jsd-reply-marker-hint">
Reply above this line.
</div>

<div class="jsd-message-content">
${message.content}
</div>

<p>
<a class="jsd-issue-link" href="${request.url}">View request</a> 
<span class="jsd-link-separator">ยท</span>
<a class="jsd-unsubscribe-link" href="${request.disable.notifications.url}">Turn off this request's notifications</a>
</p>

<p class="jsd-request-sharedwith">
This is shared with ${request.sharedwith}.
</p>

<p class="jsd-help-center-footer">
${helpcenter.name}, powered by <a class="jsd-servicedesk-link" href="${atlassian.url}">Jira Service Desk</a>, sent you this message.
</p>
XML
CSS
body{color:#172b4d;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;font-size:14px;font-weight:400;line-height:1.42857143;letter-spacing:0}.jsd-message-content{margin-bottom:30px}.jsd-issue-link,.jsd-servicedesk-link,.jsd-unsubscribe-link{color:#0052cc;text-decoration:none}.jsd-link-separator{padding:0 10px}.jsd-help-center-footer,.jsd-request-sharedwith{color:#7a869a;font-size:12px}.jsd-reply-marker{color:#999}.jsd-reply-marker-hint{color:#999;margin-bottom:30px}.jsd-activity-item-separator{border:none;border-bottom:1px solid #ccc}
CSS
Plain text
Reply above this line.



${message.content}



View request: ${request.url}

Turn off this request's notifications: ${request.disable.notifications.url}

This is shared with ${request.sharedwith}

------------------------------
${helpcenter.name}, powered by Jira Service Desk, sent you this message.

${atlassian.url}
CODE

Notification Rules
Public comment added - Recipients

(error)  Reporter (Customer)

(tick) Customers involved

(tick) Exclude person who caused the action

Public comment added - Content
${event.user.name} commented:

${comment}
CODE
Public comment edited - Recipients

(error)  Reporter (Customer)

(tick) Customers involved

(tick) Exclude person who caused the action

Public comment edited - Content
${event.user.name} updated a comment:

${comment}
CODE