There are two functionally equivalent versions of app, please use the correct one for your version of Jira / Jira Service Desk:
Jira | Jira Service Desk version | App version |
|---|
| 8.x.x | 4.x.x | 4.x.x |
| 7.8.0-7.13.13 | 3.11.0 - 3.16.14 | 3.x.x |
See the following topics for more details: