See Configuring the settings for a step-by-step guide on how to copy the settings over.
These settings control the overall behaviour of the app.
Enabled for project
To enable the app for this project, select this option.
Maximum attachment size
This is the total size limit for the attachments in KB.
Project Email Template
These settings control the appearance of the notification email.
The notification email subject line.
HTML content of the email.
CSS used to style the appearance of the email.
Content for plain text version of the email.
The app uses the same templating variables as Jira Service Management itself to configure the notification emails.
For a full reference of the available template variables and more information about how notifications are configured see Managing service desk notifications (Atlassian Support).
We recommend that if you wish to customise the emails, you should use the Jira Service Management administration user interface to preview changes as you edit the templates. It is also possible to send test emails. Once you are happy with the settings, copy them over into the app.
Please note that currently, the app only supports a single language for the configured notifications.
These settings control which customers receive notifications when a public comment is added or edited, and which content from the issue comment adds to the email defined previously.
The following settings are repeated for each event type:
The reporter of the request.
All customers involved on the request, including the reporter and request participants.
Exclude person who caused the action
Prevents the person who triggered the rule from receiving a notification. For example, if a customer adds a comment to a request, you can choose to exclude them, so they don't receive a notification about their own comment.
Content of the notification to be included within the overall email template defined in the Project Email Template settings.
See Project Email Template above for details about the templating variables available and the best way to customise the emails.
By default, the app sends notification emails using the From address specified in the Jira Outgoing Mail settings (Atlassian support).
The following settings can be used to add a Reply-To address to the notification email:
|Default Reply-To address
|Optional. Used to override the From address specified in the Outgoing Mail settings.
|Request type to Reply-To address mapping
|Optional. Additional Reply-To addresses can be specified for one or more Request Types.
See Configuring the settings for details about these settings and the mapping format.